We do not use a physical load balancer. In our case we use an alias for the MidTier server and DNS to perform load balancing. On our regional DNS servers, the MidTier alias points to a MidTier server in that region. We have two servers in EMEA, two in AP and two here in the US. In EMEA, we have one server that serves up data for users in GB and one in Germany that serves up data for the rest of EMEA. The way DNS is setup, each server is a failover for the other if one of the MidTier servers is down. In AP, it is a similar setup with a server in China serving up data for users in China and one in Japan serving up the rest of AP.
Dave ________________________________ From: Aluru, Radhika [mailto:radhika.al...@invesco.com] Sent: Wednesday, August 11, 2010 3:47 AM To: Shellman, David Subject: RE: User Tool On Win 7 64 Bit Hi Dave, Can you please tell me little bit more about the midtier servers located in different locations? Do you use load balancer in front of the miditer servers? we are planning to setup the environment of miditer servers for each locations. Thanks a lot. Regards, Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile: 00919177708021 ________________________________ From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, August 10, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: RE: User Tool On Win 7 64 Bit ** Susan, We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and Windows XP against our 7.1 server. Since we have helpdesks around the world we are accessing the same server using 6 different regional instances of 7.5 Patch 004 MidTier. I haven't heard of any ODBC issues. We have very minimal use of Crystal Reports and likely will be decommissioned in the near future. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Tuesday, August 10, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool On Win 7 64 Bit ** We are in the process of planning PC replacements and we want to go to Windows 7 64bit operating system. We are also upgrading our ARS to v7.5 including the user tool. The second phase of this upgrade will be to install mid-tier and replace the user tool. Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully using v7.5 user tool AND v7.5 mid-tier (what should we call it) client? In that scenario any issues running Crystal Reports XI in either the user tool or mid-tier client? ODBC issues? I've read through the posts and there seems to be a variety of combinations being used and it was confusing to arrive at a definitive answer. The compatibility doc is not as clear as I'd like. Thanks for providing your experiences! Susan Susan Palmer ShopperTrak 200 W Monroe 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com<mailto:spal...@shoppertrak.com> On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <rfu...@fiu.edu<mailto:rfu...@fiu.edu>> wrote: ** I am aware of this. However, I was just providing the official Microsoft names and how I got things working. I did make mention to the issue I saw during testing from Win 7 Beta to RC to RTM. ;) http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu<http://uts.fiu.edu/> From: LJ LongWing [mailto:lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>] Sent: Wednesday, June 23, 2010 3:18 PM Subject: Re: User Tool On Win 7 64 Bit ** Robert, There is a difference between running something in XP Compatibility mode and running something in XP Virtual mode....I have had to do both with some software....but one does not necessarily mean the other. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Robert Fults Sent: Wednesday, June 23, 2010 1:03 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Bear in mind that XP Mode is a virtualized Windows XP environment and WUT will not be running natively in this manner. This can cause some stability issues. What Jeff is describing is called Compatibility Mode and works for most applications. When installing the 7.5 WUT you need to go to "\Disk1\InstData\VM" and set the Compatibility Mode for "setup.exe" to Windows XP SP2, then you can run the "setup.cmd" file a couple directories up which sets your system path information and runs the installer with the proper arguments. Earlier versions are a little bit easier to install since you just need to set the compatibility mode on the EXE installer. BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on my system, so I downgraded to patch 003. Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu<http://uts.fiu.edu/> From: Joe D'Souza [mailto:jdso...@shyle.net<mailto:jdso...@shyle.net>] Sent: Wednesday, June 23, 2010 2:22 PM Subject: Re: User Tool On Win 7 64 Bit ** Cool.. Nice to know.. Maybe that was what was wrong when I installed the Atrium Orchestrator Dev tool on my laptop. It didn't work correctly after installing and complained about some admin rights when launching the tool when I am the admin of the system! I'll uninstall it the next time I need to use it and install it in XP mode and see if it works.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of Maher, Jeff Sent: Wednesday, June 23, 2010 2:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Hi Joe, right click on the program icon, select properties, then click the Compatibility tab. In there you can select what OS you want it to simulate when you run the program.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 2:10 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Maybe a dumb question to ask, but how do you install something in 7 in an XP mode? I am pretty new to Windows 7 myself and can't quite say I like it as yet except for the pretty desktop pictures it comes with out of the box :-) Too much has changed from the XM / Windows 2000 Professional days, and many of those changes appear like they have tried to make things easier for new users just learning a new OS, but has left some of us old school guys wondering where is what.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of McClure, Don Sent: Wednesday, June 23, 2010 1:56 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Hi Brian and Joe. I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit (Dell Precision T7500). As I remember--the 7.5 installed without issue; the 7.1 required installing in XP/SP2 mode (basic installer would not recognize available disk space for installation). Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 12:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Try 7.5. I had it installed on windows 7 home premium edition with no problems.. I have not tried earlier versions on windows 7. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of Sokol, Brian Sent: Wednesday, June 23, 2010 1:41 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: User Tool On Win 7 64 Bit ** Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? I tried an unpatched 7.1 and it would not install. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com<http://www.scholastic.com/> _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ **************************************************************** Confidentiality Note: The information contained in this message, and any attachments, may contain confidential and/or privileged material. It is intended solely for the person(s) or entity to which it is addressed. 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