I have ARS 7.5 Patch 5 installed on a Windows 7 64 bit platform and everything works except for any crystal reports run from the Report Console. I keep getting this error:
An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Ive tried several of the embedded reports including the out of box ones and I get the same error. When I tried to edit the AR System ODBC driver I get the error "The setup routines for the AR System ODBC Driver ODBC Driver could not be found. Please reinstall the driver." I had no errors when running the install of the Remedy User 7.5 tool so not sure why this component is failing. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Tuesday, August 10, 2010 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool On Win 7 64 Bit ** Joe, These will be new PC's installed with Windows 7 os. The issue is the 64 bit and making sure everything works. I have a personal laptop with Win7 but it's 32 bit so everything works fine. Are you able to run Crystal Reports from the user tool? Do you ever access mid-tier from your 64 bit PC? How about running Crystal Reports from there? Thanks, Susan On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <joe_rem...@yahoo.com<mailto:joe_rem...@yahoo.com>> wrote: ** Susan, I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on Windows 7, and apart from some of the known issues, I have had no problems with using it on Windows 7. I had never had to use Windows Vista so not sure if the new security model that Windows 7 uses is something that Windows Vista introduced as I have graduated from using XP straight to Windows 7. So to change some of the configuration files (to increase the JVM for Dev Studio and the import tool), you would need to change the security settings on the initiation files even if you are logged in as an Administrator, before you would be allowed to make that change.. Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not work.. Cheers Joe ________________________________ From: Susan Palmer <suzanpal...@gmail.com<mailto:suzanpal...@gmail.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Tue, August 10, 2010 5:53:12 PM Subject: Re: User Tool On Win 7 64 Bit ** Thanks David, this is good news. What do you use in place of Crystal? Susan On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David <dave.shell...@tycoelectronics.com<mailto:dave.shell...@tycoelectronics.com>> wrote: ** Susan, We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and Windows XP against our 7.1 server. Since we have helpdesks around the world we are accessing the same server using 6 different regional instances of 7.5 Patch 004 MidTier. I haven't heard of any ODBC issues. We have very minimal use of Crystal Reports and likely will be decommissioned in the near future. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Susan Palmer Sent: Tuesday, August 10, 2010 5:24 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** We are in the process of planning PC replacements and we want to go to Windows 7 64bit operating system. We are also upgrading our ARS to v7.5 including the user tool. The second phase of this upgrade will be to install mid-tier and replace the user tool. Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully using v7.5 user tool AND v7.5 mid-tier (what should we call it) client? In that scenario any issues running Crystal Reports XI in either the user tool or mid-tier client? ODBC issues? I've read through the posts and there seems to be a variety of combinations being used and it was confusing to arrive at a definitive answer. The compatibility doc is not as clear as I'd like. Thanks for providing your experiences! Susan Susan Palmer ShopperTrak 200 W Monroe 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com<mailto:spal...@shoppertrak.com> On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <rfu...@fiu.edu<mailto:rfu...@fiu.edu>> wrote: ** I am aware of this. However, I was just providing the official Microsoft names and how I got things working. I did make mention to the issue I saw during testing from Win 7 Beta to RC to RTM. ;) http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu/ From: LJ LongWing [mailto:lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>] Sent: Wednesday, June 23, 2010 3:18 PM Subject: Re: User Tool On Win 7 64 Bit ** Robert, There is a difference between running something in XP Compatibility mode and running something in XP Virtual mode....I have had to do both with some software....but one does not necessarily mean the other. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Robert Fults Sent: Wednesday, June 23, 2010 1:03 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Bear in mind that XP Mode is a virtualized Windows XP environment and WUT will not be running natively in this manner. This can cause some stability issues. What Jeff is describing is called Compatibility Mode and works for most applications. When installing the 7.5 WUT you need to go to "\Disk1\InstData\VM" and set the Compatibility Mode for "setup.exe" to Windows XP SP2, then you can run the "setup.cmd" file a couple directories up which sets your system path information and runs the installer with the proper arguments. Earlier versions are a little bit easier to install since you just need to set the compatibility mode on the EXE installer. BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on my system, so I downgraded to patch 003. Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu<http://uts.fiu.edu/> From: Joe D'Souza [mailto:jdso...@shyle.net<mailto:jdso...@shyle.net>] Sent: Wednesday, June 23, 2010 2:22 PM Subject: Re: User Tool On Win 7 64 Bit ** Cool.. Nice to know.. Maybe that was what was wrong when I installed the Atrium Orchestrator Dev tool on my laptop. It didn't work correctly after installing and complained about some admin rights when launching the tool when I am the admin of the system! I'll uninstall it the next time I need to use it and install it in XP mode and see if it works.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of Maher, Jeff Sent: Wednesday, June 23, 2010 2:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Hi Joe, right click on the program icon, select properties, then click the Compatibility tab. In there you can select what OS you want it to simulate when you run the program.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 2:10 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Maybe a dumb question to ask, but how do you install something in 7 in an XP mode? I am pretty new to Windows 7 myself and can't quite say I like it as yet except for the pretty desktop pictures it comes with out of the box :-) Too much has changed from the XM / Windows 2000 Professional days, and many of those changes appear like they have tried to make things easier for new users just learning a new OS, but has left some of us old school guys wondering where is what.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of McClure, Don Sent: Wednesday, June 23, 2010 1:56 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Hi Brian and Joe. I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit (Dell Precision T7500). As I remember--the 7.5 installed without issue; the 7.1 required installing in XP/SP2 mode (basic installer would not recognize available disk space for installation). Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 12:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool On Win 7 64 Bit ** Try 7.5. I had it installed on windows 7 home premium edition with no problems.. I have not tried earlier versions on windows 7. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>]On Behalf Of Sokol, Brian Sent: Wednesday, June 23, 2010 1:41 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: User Tool On Win 7 64 Bit ** Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? I tried an unpatched 7.1 and it would not install. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com<http://www.scholastic.com/> _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
