Joe, These will be new PC's installed with Windows 7 os. The issue is the 64 bit and making sure everything works. I have a personal laptop with Win7 but it's 32 bit so everything works fine.
Are you able to run Crystal Reports from the user tool? Do you ever access mid-tier from your 64 bit PC? How about running Crystal Reports from there? Thanks, Susan On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > Susan, > > I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on > Windows 7, and apart from some of the known issues, I have had no problems > with using it on Windows 7. > > I had never had to use Windows Vista so not sure if the new security model > that Windows 7 uses is something that Windows Vista introduced as I have > graduated from using XP straight to Windows 7. So to change some of the > configuration files (to increase the JVM for Dev Studio and the import > tool), you would need to change the security settings on the initiation > files even if you are logged in as an Administrator, before you would be > allowed to make that change.. > > Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not > work.. > > Cheers > > Joe > > ------------------------------ > *From:* Susan Palmer <suzanpal...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Tue, August 10, 2010 5:53:12 PM > > *Subject:* Re: User Tool On Win 7 64 Bit > > ** > Thanks David, this is good news. > > What do you use in place of Crystal? > > Susan > > On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David < > dave.shell...@tycoelectronics.com> wrote: > >> ** >> Susan, >> >> We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and >> Windows XP against our 7.1 server. Since we have helpdesks around the world >> we are accessing the same server using 6 different regional instances of 7.5 >> Patch 004 MidTier. >> >> I haven't heard of any ODBC issues. >> >> We have very minimal use of Crystal Reports and likely will be >> decommissioned in the near future. >> >> Dave >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Susan Palmer >> *Sent:* Tuesday, August 10, 2010 5:24 PM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: User Tool On Win 7 64 Bit >> >> ** >> We are in the process of planning PC replacements and we want to go to >> Windows 7 64bit operating system. >> >> We are also upgrading our ARS to v7.5 including the user tool. The second >> phase of this upgrade will be to install mid-tier and replace the user tool. >> >> Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully >> using v7.5 user tool AND v7.5 mid-tier (what should we call it) client? >> >> In that scenario any issues running Crystal Reports XI in either the user >> tool or mid-tier client? ODBC issues? >> >> I've read through the posts and there seems to be a variety of >> combinations being used and it was confusing to arrive at a definitive >> answer. The compatibility doc is not as clear as I'd like. >> >> Thanks for providing your experiences! >> >> Susan >> >> Susan Palmer >> ShopperTrak >> 200 W Monroe 11th Floor >> Chicago, IL 60606 >> 312-529-5325 >> spal...@shoppertrak.com >> >> >> >> On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <rfu...@fiu.edu> wrote: >> >>> ** >>> >>> I am aware of this. However, I was just providing the official Microsoft >>> names and how I got things working. I did make mention to the issue I saw >>> during testing from Win 7 Beta to RC to RTM. ;) >>> >>> >>> >>> >>> http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode >>> >>> >>> >>> Sincerely, >>> >>> >>> >>> Robert Fults >>> >>> Remedy Admin/Dev. >>> >>> Florida International University >>> >>> Email: rfu...@fiu.edu >>> >>> http://uts.fiu.edu/ >>> >>> >>> >>> *From:* LJ LongWing [mailto:lj.longw...@gmail.com] >>> *Sent:* Wednesday, June 23, 2010 3:18 PM >>> >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> >>> >>> ** >>> >>> Robert, >>> >>> There is a difference between running something in XP Compatibility mode >>> and running something in XP Virtual mode….I have had to do both with some >>> software….but one does not necessarily mean the other. >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Robert Fults >>> *Sent:* Wednesday, June 23, 2010 1:03 PM >>> >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> >>> >>> ** >>> >>> Bear in mind that XP Mode is a virtualized Windows XP environment and WUT >>> will not be running natively in this manner. This can cause some stability >>> issues. What Jeff is describing is called Compatibility Mode and works for >>> most applications. When installing the 7.5 WUT you need to go to >>> “\Disk1\InstData\VM” and set the Compatibility Mode for “setup.exe” to >>> Windows XP SP2, then you can run the “setup.cmd” file a couple directories >>> up which sets your system path information and runs the installer with the >>> proper arguments. >>> >>> >>> >>> Earlier versions are a little bit easier to install since you just need >>> to set the compatibility mode on the EXE installer. >>> >>> >>> >>> BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on >>> my system, so I downgraded to patch 003. >>> >>> >>> >>> Sincerely, >>> >>> >>> >>> Robert Fults >>> >>> Remedy Admin/Dev. >>> >>> Florida International University >>> >>> Email: rfu...@fiu.edu >>> >>> http://uts.fiu.edu >>> >>> >>> >>> *From:* Joe D'Souza [mailto:jdso...@shyle.net] >>> *Sent:* Wednesday, June 23, 2010 2:22 PM >>> >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> >>> >>> ** >>> >>> Cool.. Nice to know.. >>> >>> >>> >>> Maybe that was what was wrong when I installed the Atrium Orchestrator >>> Dev tool on my laptop. It didn't work correctly after installing and >>> complained about some admin rights when launching the tool when I am the >>> admin of the system! I'll uninstall it the next time I need to use it and >>> install it in XP mode and see if it works.. >>> >>> >>> >>> Cheers >>> >>> >>> >>> Joe >>> >>> -----Original Message----- >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org]*on Behalf Of *Maher, Jeff >>> *Sent:* Wednesday, June 23, 2010 2:16 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> ** >>> >>> Hi Joe, right click on the program icon, select properties, then click >>> the Compatibility tab. In there you can select what OS you want it to >>> simulate when you run the program.. >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Joe D'Souza >>> *Sent:* Wednesday, June 23, 2010 2:10 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> >>> >>> ** >>> >>> Maybe a dumb question to ask, but how do you install something in 7 in an >>> XP mode? I am pretty new to Windows 7 myself and can't quite say I like it >>> as yet except for the pretty desktop pictures it comes with out of the box >>> :-) >>> >>> >>> >>> Too much has changed from the XM / Windows 2000 Professional days, and >>> many of those changes appear like they have tried to make things easier for >>> new users just learning a new OS, but has left some of us old school guys >>> wondering where is what.. >>> >>> >>> >>> Joe >>> >>> -----Original Message----- >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org]*on Behalf Of *McClure, Don >>> *Sent:* Wednesday, June 23, 2010 1:56 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> ** >>> >>> Hi Brian and Joe. >>> >>> >>> >>> I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit >>> (Dell Precision T7500). As I remember--the 7.5 installed without issue; the >>> 7.1 required installing in XP/SP2 mode (basic installer would not recognize >>> available disk space for installation). >>> >>> >>> >>> Don W. McClure, P.E. >>> >>> CITC Call Tracking Administration >>> >>> University of North Texas >>> >>> dwmac @ unt . edu >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Joe D'Souza >>> *Sent:* Wednesday, June 23, 2010 12:50 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> >>> >>> ** >>> >>> Try 7.5. I had it installed on windows 7 home premium edition with no >>> problems.. I have not tried earlier versions on windows 7. >>> >>> >>> >>> Joe >>> >>> -----Original Message----- >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org]*on Behalf Of *Sokol, Brian >>> *Sent:* Wednesday, June 23, 2010 1:41 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* User Tool On Win 7 64 Bit >>> >>> ** >>> >>> Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? >>> I tried an unpatched 7.1 and it would not install. >>> >>> Thanks >>> >>> Brian Sokol >>> Manager, Desktop Services >>> Scholastic Inc. >>> 557 Broadway >>> NY, NY 10012 >>> (212) 343-6494 >>> http://www.Scholastic.com <http://www.scholastic.com/> >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
