You should be able to add the results list to the "Guest View" and then hide what you don't want visible.
To add the results list open the form in the Admin tool and then go to Form and Form Action fields on the menu bar of the Admin tool. Check the Result List option and select the view to add it to. Once the table is added you can hide the table or just certain columns. I'm thinking this should work but have not tried it. HTH Todd Arner Great Lakes -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedy lee Sent: Monday, August 16, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Email link Search Incident but don't want Results Window Hi, I have a working email link using http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&; view=Guest+View&server=remedyserver&username=guest&pwd=guest&qual='Incid ent%20ID*'%20%3D%20%22#Incident Number#%22 This link works great as it automatically logs in with the guest id and goes to a custom view I made for HPD:Help Desk The custom view shows just enough information on 1 screen for the customer to see. However, this link does a search to find the Incident Number and therefore brings up the search results window. That search results window shows more info than we'd like. For example, it shows Assignee, Priority, Assigned Group, etc. We don't want the end user to see those details. If I remove the columns from the Result Fields on HPD:Help Desk, it removes it from all views. Is there a way to just go right to the ticket from the email link without it bringing up the search results window? Or is there a way to hide that column just for customers? Thanks ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" -------------------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ================================================================================ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
