Hi,

I have a working email link using

http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&view=Guest+View&server=remedyserver&username=guest&pwd=guest&qual='Incident%20ID*'%20%3D%20%22#Incident
Number#%22


This link works great as it automatically logs in with the guest id
and goes to a custom view I made for HPD:Help Desk
The custom view shows just enough information on 1 screen for the
customer to see.

However, this link does a search to find the Incident Number and
therefore brings up the search results window.
That search results window shows more info than we'd like.
For example, it shows Assignee, Priority, Assigned Group, etc.
We don't want the end user to see those details.

If I remove the columns from the Result Fields on HPD:Help Desk, it
removes it from all views.

Is there a way to just go right to the ticket from the email link
without it bringing up the search results window?
Or is there a way to hide that column just for customers?

Thanks

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Reply via email to