Hi, I have a working email link using
http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&view=Guest+View&server=remedyserver&username=guest&pwd=guest&qual='Incident%20ID*'%20%3D%20%22#Incident Number#%22 This link works great as it automatically logs in with the guest id and goes to a custom view I made for HPD:Help Desk The custom view shows just enough information on 1 screen for the customer to see. However, this link does a search to find the Incident Number and therefore brings up the search results window. That search results window shows more info than we'd like. For example, it shows Assignee, Priority, Assigned Group, etc. We don't want the end user to see those details. If I remove the columns from the Result Fields on HPD:Help Desk, it removes it from all views. Is there a way to just go right to the ticket from the email link without it bringing up the search results window? Or is there a way to hide that column just for customers? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"