I can think of two options. 1) As Todd was suggesting... Add a table field in the Guest View with an ID of 1020. This will become the results list and take the place of the results list you are seeing. Change the display properties of field 1020 to Hidden and they will not a results list at all.
2) Create a launching Display Only form that will then trigger an Active Link to open the record in a Modify mode. Using this method you have much more control. For example we built a launch form that can be shared by many processes/forms. It does a check to makes sure the target form is valid since the form name is passed by the URL. It also checks that the record exists in the form specified in the URL. Without this the user would receive an AR error if either the form or record do not exist. Since we built this launch form to be shared by many processes we do a PERFORM-ACTION-EXIT-APP if any of the validation steps fail. Our intention is to keep people from successfully fuzzing the process by manipulating the URL. By default a record ID is expected in the URL (there is an override parameter if not looking up record in the case of a control panel form). If a record ID is not included in the URL and the override is not set the user is automatically logged out. Also as a backup there is an Active Link that does a EXIT-APP if the pages stays open for more than 3 seconds (as well as all of the fields are hidden). Hope this helps. Jason On Tue, Aug 17, 2010 at 8:41 AM, remedy lee <haeyoon....@gmail.com> wrote: > Actually the issue is something else. > > For example, when you go to Incident management Console and click on > Search Incidents, it brings up your results. > At the top of the results, there are columns like Incident Number, > Summary, etc. > > For the Custom guest view, the email link also brings up that results > "window" with the same columns as the support staff see. > But we don't want that results window. > Ideally we want the email link to take them straight into the Incident > Custom guest form without showing the Results. > > > > > On Aug 16, 4:19 pm, "Arner, Todd" <tar...@glhec.org> wrote: > > You should be able to add the results list to the "Guest View" and then > > hide what you don't want visible. > > > > To add the results list open the form in the Admin tool and then go to > > Form and Form Action fields on the menu bar of the Admin tool. Check > > the Result List option and select the view to add it to. Once the table > > is added you can hide the table or just certain columns. I'm thinking > > this should work but have not tried it. > > > > HTH > > Todd Arner > > Great Lakes > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of remedy lee > > Sent: Monday, August 16, 2010 2:25 PM > > To: arsl...@arslist.org > > Subject: Email link Search Incident but don't want Results Window > > > > Hi, > > > > I have a working email link using > > > > http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Desk&; > > view=Guest+View&server=remedyserver&username=guest&pwd=guest&qual='Incid > > ent%20ID*'%20%3D%20%22#Incident > > Number#%22 > > > > This link works great as it automatically logs in with the guest id > > and goes to a custom view I made for HPD:Help Desk > > The custom view shows just enough information on 1 screen for the > > customer to see. > > > > However, this link does a search to find the Incident Number and > > therefore brings up the search results window. > > That search results window shows more info than we'd like. > > For example, it shows Assignee, Priority, Assigned Group, etc. > > We don't want the end user to see those details. > > > > If I remove the columns from the Result Fields on HPD:Help Desk, it > > removes it from all views. > > > > Is there a way to just go right to the ticket from the email link > > without it bringing up the search results window? > > Or is there a way to hide that column just for customers? > > > > Thanks > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > > > > --------------------------------------------------------------------------- > ----- > > The information contained in this communication may be confidential, is > intended > > only for the use of the recipient(s) named above, and may be legally > privileged. > > If the reader of this message is not the intended recipient, you are > hereby > > notified that any dissemination, distribution, or copying of this > communication, > > or any of its contents, is strictly prohibited. If you have received this > > communication in error, please notify the sender immediately and destroy > or > > delete the original message and any copy of it from your computer system. > If > > you have any questions concerning this message, please contact the > sender. > > > =========================================================================== > ===== > > > > > ___________________________________________________________________________ > ____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
