You are correct Leonard ... the general function of the escalations, is to simply set a "Flag" field, then have Filters do the actual work.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Wednesday, August 25, 2010 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: escalations failing to execute ** So, it sounds like the two that don't run, do not pass the Run If qualification for some reason. You should be able to: * Turn on Escalation logging (finest) * Only enable one of the escalations that don't fire. * Wait for the scheduled runt time (or set to an interval to run sooner) * Review the log to see if it passes the Run If Qualification. The logs should yield some information as to what to look at next. It sounds like the general function of your escalation, is to simply set a "Flag" field, then have Filters do the actual work. The logs should at least show the setting of that field. If not, thin it is likely not passing the Run If. HTH Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Wednesday, August 25, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: escalations failing to execute ** 1. Around 1400 records 2. The escalation that runs takes around six seconds 3. Yes, is the same escalation that runs.... I tested each escalation by disabling the two others ...only one completes the task to perform... 4. I do not have an escalation pool defined 5. User: AR_ESCALATOR, information of workflow being enabled or disabled, next time the escalation will trigger again in seconds... Thank you. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Wednesday, August 25, 2010 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: escalations failing to execute ** Hi Jorge, A few questions: 1. How much data is in the form? 2. How long does is typically take the escalation the DOES run, to complete? 3. Is it always the same escalation that runs? 4. Do you have an escalation pool defined? Or, are you using a single escalation thread? 5. In your escalation log, what does it say when it is time for the escalation to run? Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Wednesday, August 25, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: escalations failing to execute ** Hi All, I am trying to update records or insert a new record if it does not exist in the table... the workflow consists of three escalation timed to run ten minutes apart ..... all three escalation are associated to the same form (source).... all three escalation update a field in the source form to trigger three "On Modify" filters all three escalations have a very similar run if condition ("Updated" "No" and 'ACTIONFLAG' = 1) ("Updated" "No" and 'ACTIONFLAG' = 2) ("Updated" "No" and 'ACTIONFLAG' > 2) when the filters trigger they either update or add record or add a record Problem: only one of the escalations executes .....I can't find enough information to find why the other two escalations are not running has anyone experienced this problem? .... thank you I have turned on the server escalation and filter logs but they are not helping to much.... Any help is appreciated. Thanks, Environment: Windows server AR System 7.5 patch 6 Incident Management application SQL Server 2005 database Regards, Jorge Polo ________________________________ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
