First of all I don't see why you need 3 escalations - 1 would do. Just have a single escalation that checks for the 'Updated' flag, and have that escalation set a temp field lets say 'EscRun' to "YES" and then let Filters that have $USER$ = "AR_ESCALATOR" AND 'EscRun' = "YES" AND 'ACTIONFLAG' = 1 or 2 or > 2 as the case maybe perform the actions that you want...
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jorge Polo Sent: Wednesday, August 25, 2010 1:51 PM To: arslist@ARSLIST.ORG Subject: escalations failing to execute ** Hi All, I am trying to update records or insert a new record if it does not exist in the table... the workflow consists of three escalation timed to run ten minutes apart ..... all three escalation are associated to the same form (source).... all three escalation update a field in the source form to trigger three "On Modify" filters all three escalations have a very similar run if condition ("Updated" "No" and 'ACTIONFLAG' = 1) ("Updated" "No" and 'ACTIONFLAG' = 2) ("Updated" "No" and 'ACTIONFLAG' > 2) when the filters trigger they either update or add record or add a record Problem: only one of the escalations executes .....I can't find enough information to find why the other two escalations are not running has anyone experienced this problem? .... thank you I have turned on the server escalation and filter logs but they are not helping to much.... Any help is appreciated. Thanks, Environment: Windows server AR System 7.5 patch 6 Incident Management application SQL Server 2005 database Regards, Jorge Polo ---------------------------------------------------------------------------- -- Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
