Turns out, it's a fairly simple fix...
For the Operational "Tier 1+" field, I only had to modifiy the one AL
Leonard mentioned (CHG:CRQ:ServiceCatTier1List_100_R0-Dialog) by adding
CHG:Change Dialogs to the form list.
For the Product Name+ field, little more involved, but still not too bad...
Check the AL's that start with, "CHG:CRQ:ProdName(2)Search_0..."
I just added the form "CHG:Change Dialogs" to the forms list (with the below
exception) and it worked.
For the one AL, "CHG:CRQ:ProdName(2)Search_025_R5->", it wouldn't work when
I tried to share it (like you said, the field ID's were different). So, I
copied it to a new AL ("save as") and replaced the form, so that the only
form listed was CHG:Change Dialogs. To fix the field ID problems, I modified
the Set-Fields qual to:
(((('Company' = $Location Company$) OR ('Company' = "- Global -")) AND
($Location Company$ != $NULL$)) OR ($Location Company$ = " ")) AND
(('Product Categorization Tier 1' = $z1D Char01$) OR ($z1D Char01$ = " "))
AND (('Product Categorization Tier 2' = $z1D Char02$) OR ($z1D Char02$ = "
")) AND (('Product Categorization Tier 3' = $z1D Char03$) OR ($z1D Char03$ =
" ")) AND ('Status-PDC' = "Enabled") AND ('Status-PDA' = "Enabled") AND
('Product ID' = $z1D Char05$) AND ('Change Management Selection' = "Yes")
So, unless BMC Support provides a different resolution, it seems to work for
the three use cases (no-match, single-match, multi-match). And it's easy
enough to roll-back in any event.
Thanks again!
J.D. Hood
On Mon, Sep 13, 2010 at 4:45 PM, Roger Justice <rjust2...@aol.com> wrote:
> ** The fields have different DBIDs is why I have not tried.
>
>
>
> -----Original Message-----
> From: JD Hood <hood...@gmail.com>
> To: arslist <arslist@ARSLIST.ORG>
> Sent: Mon, Sep 13, 2010 3:52 pm
> Subject: Re: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
> Dialogs"
>
> **
>
> Looks like you're right! Leonard's check of 7.6.03 appears to show a
> fix... But I don't think we will be upgrading from 7.6.00 just yet, so I
> think I'll just add the forms to the AL's and see what happens while I'm
> waiting for BMC to respond (I went ahead and submitted an issue).
>
> Thanks Guys!
> J.D. Hood
>
>
>
> On Mon, Sep 13, 2010 at 3:43 PM, Roger Justice <rjust2...@aol.com> wrote:
>
>> ** These have both been reported as bugs and Will be fixed in a future
>> release. I had them as well.
>>
>>
>>
>>
>> -----Original Message-----
>> From: Neely, Leonard <lne...@columnit.com>
>> To: arslist <arslist@ARSLIST.ORG>
>> Sent: Mon, Sep 13, 2010 3:25 pm
>> Subject: Re: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
>> Dialogs"
>>
>> **
>> JD,
>>
>> I am on ARS/ITSM 7.6.03, and for me, hitting enter in that field opens up
>> a dialog window from which to select a Tier 1 Category.
>> The AL that fires is "CHG:CRQ:ServiceCatTier1List_100R0-Dialog". For
>> HelpDesk it is "HPD:HDD:List_100_R0-Dialog"
>>
>> HTH
>>
>> *Leonard Neely***
>> Column Technologies, Inc.
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG <arsl...@arslist.org?>] *On Behalf Of *JD Hood
>> *Sent:* Monday, September 13, 2010 11:48 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
>> Dialogs"
>>
>> ** Folks,
>>
>>
>> In Change Mgmt v7.6, using the best practices view for the
>> "CHG:Infrastructure Change" form in either new or modify mode, you get to
>> the "Categorizations" fields via a dialog in the "Quick Links" menu.
>>
>> That dialog is the "Categorizations View" VUI of the "CHG:Change
>> Dialogs" form.
>>
>> When it opens, I note that the Operational Cat Tier-1 and the
>> Product-Name fields both have the "+" in their field labels, indicating
>> there is some "on-return" functionality. However, it does nothing for me.
>> Logging show nothing is firing "on-return" either.
>>
>> I checked Dev-Studio's "Show Relationships" feature and it lists quite a
>> few related active links for that field, but I didn't see any that had the
>> expected "on-return" functionality.
>>
>> If you have access to a v7.6 ITSM or CHG-Mgmt system, would you be so
>> kind as to check that dialog and let me know if you have "on-return"
>> functionality on either of those fields? I'm just trying to verify what I'm
>> seeing to determine if it works as BMC intended or if something didn't
>> install right...
>>
>> Thanks!
>>
>> JDHood
>> hood.jdATgmail.com <http://hood.jdatgmail.com/>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
