Thanks I will try it tomorrow.
-----Original Message-----
From: JD Hood <hood...@gmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Sep 13, 2010 5:19 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
Dialogs"
** Turns out, it's a fairly simple fix...
For the Operational "Tier 1+" field, I only had to modifiy the one AL Leonard
mentioned (CHG:CRQ:ServiceCatTier1List_100_R0-Dialog) by adding CHG:Change
Dialogs to the form list.
For the Product Name+ field, little more involved, but still not too bad...
Check the AL's that start with, "CHG:CRQ:ProdName(2)Search_0..."
I just added the form "CHG:Change Dialogs" to the forms list (with the below
exception) and it worked.
For the one AL, "CHG:CRQ:ProdName(2)Search_025_R5->", it wouldn't work when I
tried to share it (like you said, the field ID's were different). So, I copied
it to a new AL ("save as") and replaced the form, so that the only form listed
was CHG:Change Dialogs. To fix the field ID problems, I modified the Set-Fields
qual to:
(((('Company' = $Location Company$) OR ('Company' = "- Global -")) AND
($Location Company$ != $NULL$)) OR ($Location Company$ = " ")) AND (('Product
Categorization Tier 1' = $z1D Char01$) OR ($z1D Char01$ = " ")) AND (('Product
Categorization Tier 2' = $z1D Char02$) OR ($z1D Char02$ = " ")) AND (('Product
Categorization Tier 3' = $z1D Char03$) OR ($z1D Char03$ = " ")) AND
('Status-PDC' = "Enabled") AND ('Status-PDA' = "Enabled") AND ('Product ID' =
$z1D Char05$) AND ('Change Management Selection' = "Yes")
So, unless BMC Support provides a different resolution, it seems to work for
the three use cases (no-match, single-match, multi-match). And it's easy enough
to roll-back in any event.
Thanks again!
J.D. Hood
On Mon, Sep 13, 2010 at 4:45 PM, Roger Justice <rjust2...@aol.com> wrote:
** The fields have different DBIDs is why I have not tried.
-----Original Message-----
From: JD Hood <hood...@gmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Sep 13, 2010 3:52 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
Dialogs"
**
Looks like you're right! Leonard's check of 7.6.03 appears to show a fix... But
I don't think we will be upgrading from 7.6.00 just yet, so I think I'll just
add the forms to the AL's and see what happens while I'm waiting for BMC to
respond (I went ahead and submitted an issue).
Thanks Guys!
J.D. Hood
On Mon, Sep 13, 2010 at 3:43 PM, Roger Justice <rjust2...@aol.com> wrote:
** These have both been reported as bugs and Will be fixed in a future release.
I had them as well.
-----Original Message-----
From: Neely, Leonard <lne...@columnit.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Sep 13, 2010 3:25 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change
Dialogs"
**
JD,
I am on ARS/ITSM 7.6.03, and for me, hitting enter in that field opens up a
dialog window from which to select a Tier 1 Category.
The AL that fires is "CHG:CRQ:ServiceCatTier1List_100R0-Dialog". For HelpDesk
it is "HPD:HDD:List_100_R0-Dialog"
HTH
Leonard Neely
Column Technologies, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of JD Hood
Sent: Monday, September 13, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: ITSM v7.6: Behavior of Categorization Fields on "CHG:Change Dialogs"
** Folks,
In Change Mgmt v7.6, using the best practices view for the "CHG:Infrastructure
Change" form in either new or modify mode, you get to the "Categorizations"
fields via a dialog in the "Quick Links" menu.
That dialog is the "Categorizations View" VUI of the "CHG:Change Dialogs" form.
When it opens, I note that the Operational Cat Tier-1 and the Product-Name
fields both have the "+" in their field labels, indicating there is some
"on-return" functionality. However, it does nothing for me. Logging show
nothing is firing "on-return" either.
I checked Dev-Studio's "Show Relationships" feature and it lists quite a few
related active links for that field, but I didn't see any that had the expected
"on-return" functionality.
If you have access to a v7.6 ITSM or CHG-Mgmt system, would you be so kind as
to check that dialog and let me know if you have "on-return" functionality on
either of those fields? I'm just trying to verify what I'm seeing to determine
if it works as BMC intended or if something didn't install right...
Thanks!
JDHood
hood.jdATgmail.com
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