It still will if there isn't anything listed in that group form. Do you see any errors in arerror.log or arfilter.log?
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Friday, October 08, 2010 9:15 AM To: [email protected] Subject: Re: Group Notifications Yes there are email address' in group form and Disable Group Notifications is set to NO. Back in 7.0 - 7.1 email would send to every individual in the group OOB. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Friday, October 08, 2010 8:12 AM To: [email protected] Subject: Re: Group Notifications And do you have an email address in the group record for it to send out to? On Fri, 8 Oct 2010 09:09:15 -0400, "Ramey, Anne" <[email protected]> wrote: > Is it set to email, though? Mine was set to Alert (which no one is using). > > Anne Ramey > *********************************** > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by > an authorized State Official. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tommy Morris > Sent: Thursday, October 07, 2010 11:15 PM > To: [email protected] > Subject: Re: Group Notifications > > ** > Yes that record exists and is enabled. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Davin Lindner-Green > Sent: Thursday, October 07, 2010 9:49 PM > To: [email protected] > Subject: Re: Group Notifications > > ** > Do you have a record in the NTE:CFG-Notification Events form with > Notification Event Type = "System", Module Name = "Incident" and > Notification Event = "Assignment"? Are the Group Notifications set to Yes? > That should be the NTE CFG record for incident notification. > > > HTH, > Davin Lindner-Green > > On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote: > > ** > ARS 7.5p3 > ITSM 7.6p1 > > Just rolled this version out live for the company and group notifications > for incident records are not triggering. > Notifications are not being sent when an Incident is assigned to a Group. > Notifications are sent when an Incident is assigned to an individual. > Notifications are sent for Tasks and Changes being assigned to a group but > I cannot find a configuration to ensure that Group Notifications fire for > incidents. > Amazingly this is a major issue. > _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
