And just what defect is that exactly, since the BMC Support site refuses to find or display it from either the Knowledgebase or the Issues search pages (useless <insert colorful metaphor here>)?
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Sent: Tuesday, October 19, 2010 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 and then to ITSM 7.6 Patch 1. Thanks Mahesh On Tue, Oct 19, 2010 at 10:48 AM, sphilben <sphil...@mac.com<mailto:sphil...@mac.com>> wrote: ** All: I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007 server. The upgrade seems to run fine (no obvious errors) but when I go to open the lightly-customized Incident form, I see nothing on the Best Practices view (just a few hidden fields) and a bit of a mess on the Default User Vew (mainly, no accordion pane on the left side and some left over things from 7.0.3 that should not be there). Has anyone tried this upgrade and seen issues? Or been successful? Is this something that is supposed to work and I am doing it wrong? Thanks. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
