What is your underlying DB? Did you prepare your DB for the upgrade? For e.g.
it does help to flush your transaction log files before such installs that
involve a large number of DB transactions. On Oracle it may help to turn SQL
logging off?
Joe
From: Mahesh
Sent: Tuesday, October 19, 2010 6:27 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work
**
Development Cache Mode is "Enabled". Also, commented out assignment engine,
approval server, slm service, reconciliation engine and dispatchr processes in
armonitor.cfg
Thanks
Mahesh
On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote:
**
Did you have the Development cache mode turned on or off?
Joe
From: Mahesh
Sent: Tuesday, October 19, 2010 5:44 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work
**
When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the
installer ran for 26 hours eventually completing with warnings and the Incident
Management Error log indicated that lot of def files & arx files were not
imported.
Below are the details regarding this defect:
* * * * * * * * *
The issue with the defs not importing is because of this DEFECT SW00343855.
The defect is fixed in patch 3 of 7.5.1 however it hasn't been released yet.
What we would want to do is eventualy install 7.5.1 P3 to resolve the defect
then Run the 7.6.1 install.
Decription>
1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
ARSystem 7.5.1 patch001
Atrium 7.5.1 patch001
ITSM 7.0.3 patch 009
Upgrade to ITSM 7.5.1
Upgrade logs show errors related to import of helpdesk related forms. Please
see activities and related attachments.
2. STEPS TO REPRODUCE:
Perform upgrade to ITSM 7.5.1
3. ACTUAL RESULTS:
errors in BMCRemedyIncidentManagement_error.log:
[Sun Mar 22 21:46:14.950] LoadComponent-
**************************************************
[Sun Mar 22 21:46:14.950] LoadComponent- Processing component: hpd
[ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- ARImport() for
"hpd_deplapp.def" returned non-zero return code 2 [ERROR][Sun Mar 22
21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900
[ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on
current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field
does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513]
ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar
22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900
[ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is referenced by
a join form as a base field 10003005 [ERROR][Sun Mar 22 21:49:45.513]
ImportFileNode- 277 The field is referenced by a join form as a base field
[WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was
not imported HPD:Search-Worklog [WARNING][Sun Mar 22 21:49:45.513]
ImportFileNode- 55 The following item was not imported HPD:Search-Associations
[WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was
not imported HPD:Search-Assignment Logs [WARNING][Sun Mar 22 21:49:45.513]
ImportFileNode- 55 The following item was not imported HPD:IncidentInterface
[WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was
not imported HPD:CFG_IncidentWatchList [WARNING][Sun Mar 22 21:49:45.513]
ImportFileNode- 55 The following item was not imported HPD:Help Desk
[ERROR][Sun Mar 22 21:49:45.513] LoadComponent- Definition Import failed for
C:\Program Files\BMC
Software\BMCRemedyITSMSuite\CFS-001\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\.\hpd_deplapp.def
(return code 2) [ERROR][Sun Mar 22 21:53:56.232] ImportFileNode- ARImport()
for "HPD%Help_Desk2.def" returned non-zero return code 2
************************************************
Thanks
Mahesh
On Tue, Oct 19, 2010 at 1:58 PM, strauss <stra...@unt.edu> wrote:
**
And just what defect is that exactly, since the BMC Support site refuses to
find or display it from either the Knowledgebase or the Issues search pages
(useless <insert colorful metaphor here>)?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mahesh
Sent: Tuesday, October 19, 2010 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work
**
As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3
and then to ITSM 7.6 Patch 1.
Thanks
Mahesh
On Tue, Oct 19, 2010 at 10:48 AM, sphilben <sphil...@mac.com> wrote:
**
All:
I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on
an ARS 7.5 patch 007 server.
The upgrade seems to run fine (no obvious errors) but when I go to open the
lightly-customized Incident form, I see nothing on the Best Practices view
(just a few hidden fields) and a bit of a mess on the Default User Vew (mainly,
no accordion pane on the left side and some left over things from 7.0.3 that
should not be there).
Has anyone tried this upgrade and seen issues? Or been successful? Is this
something that is supposed to work and I am doing it wrong?
Thanks.
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