Do you have a Preference Server defined in the Mid-Tier configuration (on the General Settings page of http://<mid_tier_server>/arsys/shared/config/config.jsp)?
If you define a preference server in the Mid-Tier Configuration then it will use the data in the AR System User Preference form for the user logging in. If you don't have the Mid-Tier set for a preference server then the form data will not be used. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, November 10, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Help with setting centralized preferences on web clients ** We have a client request to be able to display the Date fields on the Mid-Tier using the international format dd/mm/yyyy. We can display it that way on the User Client using the setting under Tools>Options>Locale Tab and setting the Date/Time Style to "Custom Format" as dd/MM/yyyy but we can't find a way to make it happen on the web. This would not be for all users rather on a user preference. I have been all through the 7.1.00 Installing and Administering BMC Remedy Mid Tier guide and the 7.1.00 Configuring guides and it talks about how the user can set the centralized preferences by going to the URL http://<mid_tier_server>/arsys/forms/<ar_server>/AR System User Preference. I have tried this and it does nothing. Any suggestions as to how we can do this? We are running a 7.1 patch 9 AR System server with a 7.2 patch 9 Mid-Tier. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
