No, I had tested new 7.6.03 installs AND 7.5 upgraded to 7.6.03 (and actually, 7.1 upgraded to 7.5 and again to 7.6.03), on Windows Server 2003 Ent x64 plain and R2, and last week I reinstalled the OS on the same machines as 2008 R2 - wiping the C: drive in the process - and then installed 7.6.03 anew and it would not recognize its license from the day before. I avoid OS upgrades except for domain controllers (AD upgrades).
My point in the last message was that in shops that DO perform OS upgrades underneath existing applications (that just makes my skin crawl), typically where some other group manages the servers for you, an OS upgrade from 2003x to 2008 R2 would stop an existing ARS 7.6.03 license from working. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, December 13, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.03 Licensing on Windows Server 2008 R2 So this only happens with an UPGRADE from 2003 to 2008 correct? We are installing on a fresh server with 2008....(Windows) Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, December 13, 2010 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.03 Licensing on Windows Server 2008 R2 I started out testing 7.5 on 2008 R2 and there just seemed to be too many random permissions issues with the ARS and applications installers. I don't think they were designed to run on 2008 and they worked better on 2003. The 7.5 licensing problem, however, was completely different and fixable as I recall. The support tech working my issue now is the same one I reported the problem with 7.5 to, something like a year ago. Anyway, I reverted the servers to 2003 and had far less problems, and then upgraded ARS/ITSM when 7.6.03 came out but remained on 2003 (always Enterprise x64 - some were R2 in my server group tests). Since the 7.6.03 Stack Installer came out exclusively for 2008 R2, I _assumed_ that 7.6.03 had been developed and tested on 2008 R2, not 2003, and that it would be safe to move the servers to 2008 R2 (the SQL Server has remained on 2008 throughout all of this). Either I was mistaken, or the problem I am seeing is unique to Dell hardware (all previous and current production is on HP servers) and only under 2008 R2, not 2003. I figure that there will be a lot of finger pointing (Dell versus Microsoft versus BMC) as to who the real culprit is here, so 'since ARS 7.6.03 does not properly support 2008 R2' may be too broad a statement; you may have no problem at all on different hardware, especially if Windows has identified the NICs in the same order as the BIOS. I do have one 2008 R2 server where that did happen, and the snmp.exe utility used by ARS 7.6.03 appears to select the correct NIC, but of course that was the box I had spec'd out for mid-tier, not one of the ARS servers... they are both wrong. Again, you may be fine, but this looks like a mouse trap where you could install and license 7.6.03 on a 2003 server, and if you upgraded the server OS later to 2008 R2 (something I NEVER do - I build them fresh every time) the license could conceivably stop working without any other factor changing. That is basically what has happened to me, although the ARS is a new install of exactly the same distribution on the same machine, with ONLY the OS changing. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, December 13, 2010 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.03 Licensing on Windows Server 2008 R2 Christopher, I'm going to take a small piece of what you just said and ask you to elaborate on it 'since ARS 7.6.03 does not properly support 2008 R2' What's not supported?...and should I avoid going to 2008 R2 on 7.5 as well? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
