Matt, I just spent 5 days with BMC support trying to understand what a BMC:Remedy Service Desk license or a BMC Remedy Asset Configuration License is, since there is not pull down for either when you try to add a license.
Maybe some one smarter then me (or BMC support) can help? hbr On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault < matthew.perra...@genmills.com> wrote: > All, > > Currently we are paying for: > > BMC Remedy Self Service - User Add-On License > > According to BMC they state it is needed by end users to submit a request? > > But That doesn't make sense. > > All you need to submit a request is to have a Read LICENSE, and Service > Request User permissions. > > > > Now, I've done some searching on the web (couldn't find anything in the > documentation...) and apparently this "BMC Remedy Self Service" LICENSE > > is needed by the Request System. > > > > But How is it needed and Why is it needed? > > We have the BMC:SR Mgmt Application license, is this the same thing? > > Then I take a look at the quantity of these Licenses that we have, and they > seem either WAY too low, or WAY too high. > > > > Any help would be appreciated, > > Thanks > > Matt P. > > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
