David, Thanks it seems that what sales sells (or is on the details form) does not match up with what you can add to the server.
Take care, Howard Sent from my iPhone 4 On Jan 26, 2011, at 5:46 PM, Jason Miller <[email protected]> wrote: > ** Great information. Thank you! > > Jason > > On Wed, Jan 26, 2011 at 1:30 PM, Easter, David <[email protected]> wrote: > The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you > have 14,000 employees that could potentially access the system, you’d need > 140 floating licenses. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jason Miller > Sent: Wednesday, January 26, 2011 01:03 PM > > > To: [email protected] > Subject: Re: License Question... > > > ** David, > > > > The statement "it represents the total number of users that your organization > expects to access...", that does not hold true for floating Self-Service > correct? > > Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk > Lsn" and have 14,000 potential users who would access SRM (our total expected > user count). Since it is a floating license this should cover the 14k people > who may need to request something from our IT dept or search the KB? > Assuming no more than 20 people at a time are trying to use Self-Service > functionality, correct? > > Jason > On Wed, Jan 26, 2011 at 8:50 AM, Easter, David <[email protected]> wrote: > > The BMC Remedy Self-Service license is a business license, not a programmatic > license. It’s nothing to do with read or write licenses. It represents the > total number of users that your organization expects to access Service > Request Management to submit or check status on service requests and utilize > Remedy Knowledge Management based self-service knowledge articles. > Self-Service pricing is based on that number of users. > > > > Additional, and programmatic, licenses are required for the “back-end” > processing of such service requests. Those additional licenses represent the > write licenses needed for your SRM Analysts/technicians, Service Desk > technicians, Change Managers, Asset Managers, etc. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Matthew Perrault > Sent: Wednesday, January 26, 2011 08:25 AM > To: [email protected] > Subject: Re: License Question... > > > > Sorry forgot to Add. > > ITSM 7.1 > > ARS 7.1 Patch 8 > > > > Thanks > > > > From: Matthew Perrault > Sent: Wednesday, January 26, 2011 10:10 AM > To: '[email protected]' > Subject: License Question... > > > > All, > > Currently we are paying for: > > BMC Remedy Self Service − User Add−On License > > According to BMC they state it is needed by end users to submit a request? > > But That doesn’t make sense. > > All you need to submit a request is to have a Read LICENSE, and Service > Request User permissions. > > > > Now, I’ve done some searching on the web (couldn’t find anything in the > documentation…) and apparently this “BMC Remedy Self Service” LICENSE > > is needed by the Request System. > > > > But How is it needed and Why is it needed? > > We have the BMC:SR Mgmt Application license, is this the same thing? > > Then I take a look at the quantity of these Licenses that we have, and they > seem either WAY too low, or WAY too high. > > > > Any help would be appreciated, > > Thanks > > Matt P. > > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
