Mark, If it is only that user on that machine (other users performing same action on same computer don't have problem), then I would recommend clearing out the arf and arv files. If all users on the machine are having problem then it may be a corrupted DLL, if same user has the problem on ALL machines, it may be a preference record problem.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, January 28, 2011 9:04 AM To: arslist@ARSLIST.ORG Subject: RUT Error ** Hi All & TGIF, I have a user who is getting the Remedy User Application has encountered a problem and needs to close error. Also getting The instruction at 0x73dd1a3 referenced memory at 0x000000004. The memory could not be read. ARS and RUT are both version 6.3 patch 20. This occurred when the user placed a name in a field and searched. Only happens on one customer form Any ideas on what the problem could be and how to correct? Thanks Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"