Hi Mark, We came accross this error before and found the issue to be a diary field having over "I think" 32KB of space. Backup the record and analyze the size of the text in the diary field.
Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, January 31, 2011 9:11 PM To: arslist@ARSLIST.ORG Subject: Re: RUT Error (update) ** >From the error I would think the problem may be with a diary entry, lots of >problems with copy and paste from other applications causing issues in diary >fields in the past....I would personally focus my attention on any diary >fields you have on the form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, January 31, 2011 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: RUT Error (update) ** I had three separate users on different machines experience the same error. The error has been narrowed down to one record. If the search includes that one record the error occurs. Any other records it does not. If I search on that record number I get a different error. 91 - RPC call failed, RPC cannot decode result. I have viewed the record on the db and don't see anything wrong with it. Data looks consistent without any weird characters. I have not looked yet for attachments so I don't know if the problem is there. So I have not decided what to do with it. I do use field 112 and might just take the data out of that field so users don't get it. Still concerned about the cause. If anyone has any ideas, please let me know. Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, January 31, 2011 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: RUT Error ** Mark, If it is only that user on that machine (other users performing same action on same computer don't have problem), then I would recommend clearing out the arf and arv files. If all users on the machine are having problem then it may be a corrupted DLL, if same user has the problem on ALL machines, it may be a preference record problem. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, January 28, 2011 9:04 AM To: arslist@ARSLIST.ORG Subject: RUT Error ** Hi All & TGIF, I have a user who is getting the Remedy User Application has encountered a problem and needs to close error. Also getting The instruction at 0x73dd1a3 referenced memory at 0x000000004. The memory could not be read. ARS and RUT are both version 6.3 patch 20. This occurred when the user placed a name in a field and searched. Only happens on one customer form Any ideas on what the problem could be and how to correct? Thanks Mark _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
