You got a ticket resolved with BMC Support? I am impressed! Of course, you probably did most of the heavy lifting yourself, right?
Rick On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike) < michael.wh...@verizon.com> wrote: > ** > > LJ, > > > > I just worked a ticket w/ BMC on this to be sure. Server-side > dataimporttool won’t work for non-administrator userids if already logged-in > to Remedy, which is the case if you trigger the import via workflow. > (Posting to clarify for anybody who may be interested – it’s painful to get > a straight answer from BMC support). > > > > We have an application that needs Submitter set to the importing user, and > we want to keep Submitter-mode locked. As a workaround, we implemented a > sed script to edit a copy of the import map file, substituting $USER$ with > current userid; then use the map file copy instead of the original in the > java call. Cheesy, but workable. > > > > Mike White > > EMail michael.wh...@verizon.com > > Office 813.978.2192 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Monday, January 31, 2011 3:06 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.03 dataimporttool userid validation issue (9093 error) > > > > ** > > Mike, > > For our server side import scripts we usually use an admin account to avoid > this type of error. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *White, Michael W (Mike) > *Sent:* Monday, January 31, 2011 12:39 PM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.6.03 dataimporttool userid validation issue (9093 error) > > > > ** > > Arslist, > > > > We upgraded from 7.0.1 to 7.6.3 about a week and a half ago > (Oracle 10g database on a Solaris 5.10 server). > > > > We have a few applications that import external data to > various forms, controlled by records in a central form. User attaches > external file to control record and sets an “import” check-box field. A > triggered Filter detaches the file to our server and executes a script to > run the import, providing necessary arguments. In some applications, we use > –u and –p import options for userid and password. When we do, we’re now > seeing 9093 errors – User is currently connected from another machine. Only > for non-administrator userids, regardless of fixed or floating write license > type. Presumably it’s due to the IP addresses of the user’s workstation and > our server. > > > > We’re tried the –v option to “force override” (Integration > Guide, p. 243), but it didn’t seem to have any affect. > > > > By any chance, have any of you seen this behavior? Thanks > in advance for any light you can shed… > > > > Mike White > > EMail michael.wh...@verizon.com > > Office 813.978.2192 > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
