Far gentler than they currently deserve. Rick On Feb 3, 2011 7:37 AM, "White, Michael W (Mike)" <michael.wh...@verizon.com> wrote: > Rick, > > I don't want to bash support, but your point has merit. Hopefully that was gentle enough. > > Mike White > EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> > Office 813.978.2192 > > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook > Sent: Wednesday, February 02, 2011 10:13 AM > To: arslist@ARSLIST.ORG > Subject: Re: RESOLVED: 7.6.03 dataimporttool userid validation issue (9093 error) > > ** You got a ticket resolved with BMC Support? I am impressed! Of course, you probably did most of the heavy lifting yourself, right? > > Rick > On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike) < michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>> wrote: > ** > LJ, > > I just worked a ticket w/ BMC on this to be sure. Server-side dataimporttool won't work for non-administrator userids if already logged-in to Remedy, which is the case if you trigger the import via workflow. (Posting to clarify for anybody who may be interested - it's painful to get a straight answer from BMC support). > > We have an application that needs Submitter set to the importing user, and we want to keep Submitter-mode locked. As a workaround, we implemented a sed script to edit a copy of the import map file, substituting $USER$ with current userid; then use the map file copy instead of the original in the java call. Cheesy, but workable. > > Mike White > EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> > Office 813.978.2192 > > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing > Sent: Monday, January 31, 2011 3:06 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: 7.6.03 dataimporttool userid validation issue (9093 error) > > ** > Mike, > For our server side import scripts we usually use an admin account to avoid this type of error. > > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of White, Michael W (Mike) > Sent: Monday, January 31, 2011 12:39 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: 7.6.03 dataimporttool userid validation issue (9093 error) > > ** > Arslist, > > We upgraded from 7.0.1 to 7.6.3 about a week and a half ago (Oracle 10g database on a Solaris 5.10 server). > > We have a few applications that import external data to various forms, controlled by records in a central form. User attaches external file to control record and sets an "import" check-box field. A triggered Filter detaches the file to our server and executes a script to run the import, providing necessary arguments. In some applications, we use -u and -p import options for userid and password. When we do, we're now seeing 9093 errors - User is currently connected from another machine. Only for non-administrator userids, regardless of fixed or floating write license type. Presumably it's due to the IP addresses of the user's workstation and our server. > > We're tried the -v option to "force override" (Integration Guide, p. 243), but it didn't seem to have any affect. > > By any chance, have any of you seen this behavior? Thanks in advance for any light you can shed... > > Mike White > EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> > Office 813.978.2192 > > _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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