Craig, Thanks. I'm not using ITSM and there is no workflow yet that opens any forms. They have not demonstrated the condition to me yet so I'm not sure what they are actually doing when the pop out occurs. It's good to know that the Mid Tier will work well in iframes if a little forethought is used.
I will probably have to give them a minimal form view as I'm pretty sure their portal is cluttered with many iview frames and my ARS forms are usually set up for a full screen view. Thad Esser sent me some info he read from David Easter about the new Mid tier supporting "JSR-168 which would enable you to display forms as portlets within an external portal." So that's something to investigate too. Thank again, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Thursday, February 10, 2011 6:34 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page We run all of our content in iFrames and it does exactly what you describe. You define your "wrapper" pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use "current" in your Window Open active links versus "new" and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using "current"... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form present and that also works. None of this is free and there is no magic setting I'm aware of but I wanted to chime in on the use of iFrames and the fact it will work if you put forth the effort to set it up that way. You could create one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add "For Official Use Only" banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a "portal" and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the "What's New" section of the release notes: 21-Jan-2011 BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDF <blockedhttp://documents.bmc.com/supportu/documents/42/74/174274/174274. pdf> "To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows." In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
