Hi,
I've just joined the list today after scanning the archives, so apologies if
this has been covered before - I've read related threads that I could find.
Basically we have created an AIF for users to submit/create Incidents via the
Request Entry Portal.
When the AIF opens, it doesn't apply the default values which we have specified
for both Impact and Urgency. So I've read through what I can find in various
places and have now done the following, as it seems you have to do this via
Active Links.
We have an Active Link which populates the AIF with various values from the
CTM:People form and these all appear to work. I've now added two further
additions to the Set Fields section:
1) Drop-Down Field1 = "4-Minor/Localized"
2) Drop-Down Field2 = "4-Low"
These equate to the Impact and Urgency fields.
Should this work, or am I missing something obvious?
Thanks
--
Mike
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