At my employer, we are moving towards using Virtual Machines located on a server in our data center for our desktops. I’m piloting that from more of a developer standpoint, and while I have my fair share of complaints about the performance of the VMs and other issues, I have noticed that some of the lag of reading and writing to the AR Server has diminished. It’s odd, because in my virtual machine just using my web browser is really slow, but Developer Studio has gotten a lot faster. I think an alternative that I would have explored if I wasn’t using the VM would be to load up Developer Studio on one of my servers and RDP to the server to develop there. This doesn’t help those on Unix, but if you are in a Windows shop it may help.
Also, I use Eclipse for other types of development and find it easier than using Developer Studio, but I think it’s because Developer Studio is meant to retain some of the paradigm of the Admin Tool. Does this mean that BMC eventually wants us all to be Java developers just to customize Remedy? That’s the direction I speculate they may be going in, which also explains why they are trying to make their applications more configurable so you won’t have to develop as much. Their new licensing structure also clearly puts AR System development in the back seat, and focuses almost exclusively on ITSM now. If you convert from the “green” licensing model to the “blue” one, you need to be careful to make sure you don’t lose your licenses to run applications other than the OOtB ones. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Wednesday, March 02, 2011 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 ** I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz ________________________________ From: pritch <pri...@ptd.net> To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda <robert.mole...@gmail.com<mailto:robert.mole...@gmail.com>> wrote: > The performance issues seem to never have been addressed with ANY of the > incarnations of the "Admin Tool/Developer Studio" - this performance issue > has resulted in a "tooling requirement" for a Terminal Server available > within the Data Center of the actual Remedy Server in order to perform > routine work. WAN performance has decreased greatly. As you both are > stating > - a "quick fix is no longer quick!" - a 5 minute "open, update, save" can > take 15 to 30 minutes easily. > > I've requested an enhancement many years ago about a "offline mode" where > you extract a def-file, and run the tool against that - perfect for what I > call "airplane mode" where you want to look at code while traveling. Should > be easy one would think right..?? After all Panacea has had this offline > comparison feature for YEARS... > > If I had the spare time (which no-one does, and slow tools make any hint of > that now impossible) - I would look to re-invent another tool - because the > API is sitting there for all of us to use... I know I've written extract to > def, update def, reimport def code before for mass updates! > > Competition brings out the "best of class" so to say - I wonder if some of > the partners like Panacea, RRR, etc might see this as a huge opportunity to > enhance their tools / products to suit the needs of the communities. > Definitely would not be the FIRST TIME - that is for sure. > > I could just imagine - taking a Panacea extract of the system, get on the > airplane, and start coding. Once I'm to the site a migration package is > ready, if any objects I updated were also updated these are flagged so > investigation could be made, else - click-whir-coffee-done... [Dang - back > to reality :( ] > > Opportunity knocks - lets see if someone can pickup the ball and run with > it!!! > Robert Molenda > > On Mon, Feb 28, 2011 at 3:17 PM, strauss > <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: > >> I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on >> the best day. >> >> >> >> Today I am fighting to clean up the dregs of the first Best Practices >> Conversion Utility run, and I have to edit three things side by side; the >> customized active link prefixed with two * that was active, the interim >> one >> that was inactive with one * prefix, and the original, where the BPCU >> combined the two inactive ones and left the active one hanging. When I >> open >> all three they lay over one another by default. There is no VIEW menu >> where >> you can select things like Cascade, Tile, Tile Vertically, or Tile >> Horizontally like MOST decent windowing programs… NOTHING. Support >> explained that you had to grab the edges of the objects and drag them >> manually into some sort of side by side array, a HUGE time-waster, and I >> was >> doing that earlier today, but now they refuse to be selected by the >> mouse, >> so I have to assume that it has gone into some obtuse mode where even >> manual >> manipulation of the editor environment is impossible. Resetting the >> Perspective has no effect. Has anyone figured this one out? >> >> >> >> NO tool used for production work should be this crude or obtuse. Period. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] *On Behalf Of *Robert >> Halstead >> *Sent:* Monday, February 14, 2011 4:44 PM >> *To:* arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> *Subject:* Frustrations with Remedy Developer Studio 7.5 >> >> >> >> ** Forgive me as this is more of a rant. >> >> >> >> My patience for Remedy Developer Studio 7.5 is growing thin. I find that >> performing the most insignificant tasks become a test in patience as the >> tool communicates to server for every single action. >> >> >> >> Selecting a field on a form, talk to the server to get properties. >> >> Selecting multiple fields, talk to the server to get all properties. >> >> Select a field in a web service definition... >> >> >> >> The latter will take quite a bit of time if you have a lot of fields on a >> form. >> >> >> >> I'm getting very frustrated with the performance of the Developer >> Studio.. >> I wish that the tool cached the objects from the database like the >> Migrator >> does and only updates when needed or when the developer forces the >> refresh. >> Even have a periodic refresh would be nice.. >> >> >> >> I wish that the tool wasn't so chatty back to the server. It doesn't >> make >> sense that when object reservation is enabled, that the tool would need >> to >> go to the server for each field (like it would have changed since I have >> the >> form reserved?). >> >> >> >> Right now I'm pulling my hair out trying to modify a web service >> operation >> we have on one of our forms that has 100+ fields. Every time I remove / >> add >> a output mapping field, the developer studio does some mass server >> communication that takes about 30 seconds. To do what exactly, I'm not >> sure... If I have the web service object reserved, why would it need to >> go >> to the server for changes or whatever? I haven't even saved the object >> yet... why is it talking to the server?? >> >> >> >> Why can't it just load the entire web service object and the form it >> references into a cache so that the "user experience" is fast and snappy >> after the initial load? Then when I save the web service, perform the >> due >> diligence to ensure the mappings are correct. >> >> >> >> I have used the knowledge base to look for "enhancements" and tricks when >> using the developer studio, but alas it seems no one else suffers from >> this >> issue or no one has encountered it / reported it. >> >> >> >> It would be nice if BMC provided configuration settings that we could >> pass >> to the developer studio to configure how we want the tool to act and when >> we >> want the tool to communicate to the database or put more options in the >> preferences to configure the performance of the developer studio. >> >> >> >> Perhaps something greater than just adjusting the memory that java >> uses... >> >> Perhaps there could be a white paper on database optimizations that would >> help the developer studio perform better. >> >> >> >> It would also be nice if while we are waiting for a form or other object >> to >> load, that a progress bar is displayed or something that tells us what >> the >> tool is doing. Most of my time spent in the developer studio is the >> "white >> screen" as the tool becomes unresponsive during save's or object >> retrievals >> from the server.. As a developer, I want to know what the tool is doing >> so >> that when I complain to BMC that the performance is slow, I have a point >> of >> reference. If I know generally what is going on, maybe I can optimize >> the >> database so that the operation is quicker? Who knows! >> >> >> >> Whats frustrating is that after 1 revision and 7 patches later, I would >> expect the developer studio to have all the bugs and performance issues >> ironed out and be fast and snappy... Nope. >> >> >> >> How do BMC's Remedy developers program in this? Don't they get >> frustrated >> with the NullPointerErrors and slow responsiveness? I'm guessing that >> they >> just install a remedy server on their local box to avoid the performance >> issue of the network. >> >> >> >> I think the development studio is a giant step up from the old Remedy >> Administrator that we have all used in the past. But now that the tool >> is >> main stream, there needs to be some serious work done to make the tool >> more >> responsive and optimized when connecting over the network. >> >> >> >> Again, sorry for the rant, I just needed to vent. >> >> >> -- >> "A fool acts, regardless; knowing well that he is wrong. The ignoramus >> acts >> on only what he knows, but all that he knows. >> The ignoramus may be saved, but the fool knows that he is doomed." >> >> Bob Halstead >> >> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the >> Answers Are"_ >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
