Sorry, I forgot to include basic info: Change Mgmt 7.0.03 patch 009 ARS 7.5.00 patch 007 Atrium CMDB 7.5.00 patch 004
________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 16, 2011 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Change Approval rights ** What version? -----Original Message----- From: Larry Barnes <larry.bar...@thecreek.com> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Mar 16, 2011 4:50 pm Subject: Change Approval rights Hello all, I'm stumped with an issue I'm having with CRQ approvals. I'm now seeing tickets come through with multiple approvers; normally not an issue but some of the approver are the person. Example; Say I have a manager whose name is Adam Approver and his logon id is adaapp. I would see both adaapp and Adam Approver records that require Adam's attention. Adam selects the 'adaapp' entry and approves and then selects the "Adam Approver" record and can not approve because he doesn't have the rights to approve for Adam Approver! I, as an Admin, can select this record and set it to approved. Questions: 1. What causes 2 entries to be created? (adaapp & Adam Approver) 2. What rights does this user need, short of Administrator to approve this second record? Any help would be greatly appreciated. As always, Thanks for your time! Larry B. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> attend wwrug11 www.wwrug.com <http://www.wwrug.com/> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
