James,
Using Tomcat as your jsp engine may need you to manually add the redirector
(at least I had to do that). I added the virtual directory called "jakarta"
that pointed to the bin directory of the tomcat installation folder using
the IIS 7 manager.. Click on the jakarta virtual directory, and then double
click on "Handler Mapping" found under the IIS section feature name.. On
the right hand side in the Actions panel, click on "Add Script Map..." Use
these values to create it..
Request Path: *.dll
Executable: <Find the isapi_redirect.dll found in the Jakarta Isapi
Redirector\bin\ folder in the Tomcat installation folder>
Name: ISAPI.dll
Click on Request Restrictions button and under the Mapping tab check the
only check box, and select "File or folder". In the Access tab, select
"Execute". Save this script mapping..
In the actions panel click on "Edit Feature Permissions and include
"Execute"
This should take care of adding the ISAPI redirector..
Even upon doing so, you may get an error (I did) "HTTP Error 404.11
URL_DOUBLE_ESCAPED", which would require you to use the appcmd found in the
<windir>\system32\inetsrv\ to set the virtual directory to allow double
escaping to true..
appcmd.exe set config "<name of virtual directory where the apache
redirector is>"
/section:system.webserver/security/requestFiltering -allowDoubleEscaping:True
Details of this can be found in
http://support.microsoft.com/kb/942076/
Joe
-----Original Message-----
From: Nowak, James
Sent: Monday, March 21, 2011 8:34 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Move mid-tier to new server
Joe,
No load balancer. Yes on Tomcat.
Thanks for the heads up.
Jim
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, March 18, 2011 8:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Move mid-tier to new server
Jim,
Do you have a bunch of mid-tier servers behind a load balancer?
If so just run them concurrently until the old is ready to be pulled out..
There is nothing really I can think of that you really need to look for in
windows when you upgrade your OS from 2000 to 2003 or even 2008 as far as
the Mid-Tier itself is concerned..
IIS has changed a little (not much) in the configuration perspective in 2003
and a lot in 2008 so you might be expecting a learning curve as far as IIS
is concerned if you are responsible for administering it and are not already
familiar with the newer versions..
You haven't mentioned what JSP engine you are using and what you propose to
use.. If its Tomcat expect a few stumbling blocks to manually configure the
ISAPI redirector. A couple of command line configurations to resolve an IE
4xx (403 I think) type errors.. I have not used New Atlanta with IIS 7 so
have no comments about it..
Joe
-----Original Message-----
From: Nowak, James
Sent: Friday, March 18, 2011 4:23 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Move mid-tier to new server
I know Remedy 6.3 is out of support so please don't send me responses about
that and how I should upgrade to 7.6 or the sort.
Here is my issue and I am hoping that someone has gone thru this.
We have a Windows 2000 server running our Remedy 6.3 mid-tier.
I have been given an ultimatum by upper management that we need to upgrade
this server to Windows 2003 or 2008.
I have patch 24 for the mid-tier and that is the only installable that I
have.
Other than making sure I have the right JDK and IIS installed, what other
gotcha's should I be concerned about?
The server will have a different name, but when we switch over from the old
to the new, we will alias the old name to the new server in DNS.
Any feedback would be appreciated.
Thanks,
Jim Nowak
IT Operations
TEL: 630.864.5366 | CELL: 630.414.0193 | jamesno...@officemax.com
263 Shuman Blvd., Naperville, IL 60563 | http://www.officemax.com
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