Axton: I had an ongoing issue with BMC's support site a while back, and these are the suggestions they gave me:
Please try with the below settings with IE8: 1. Under Internet Options =>Security Tab =>Trusted Sites =>Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools -> Internet Options-> Security -> Custom Level -> Miscellaneous -> Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools -> Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools > Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, April 12, 2011 12:28 To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS <cparg...@lhs.org<mailto:cparg...@lhs.org>> wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny > I would like to find out if anyone out is continuing to experienc > these issues when accessing the BMC supportweb interface. > > Axton > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
