You could also try looking into the Events Viewer to see if it tells you anything under the Application Event Logs or System Events Logs...
Before installing also make sure you have a compatible Java. I have installed on a similar configuration as yours and have had no problems. I had used 64 bit Java of the latest available version during the 2nd week of the release of AR System 7.6.04.. Joe From: Kevin Begosh Sent: Monday, May 02, 2011 9:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing <lj.longw...@gmail.com> wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Sunday, May 01, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
