Isn't that what the Change Management process is for? The CAB decides what is worth pursuing.
Rick On May 3, 2011 6:59 AM, "Sanford, Claire" < claire.sanf...@memorialhermann.org> wrote: > When you have a customer that wants a customization made, do you have a special requirements document you have them complete? > > I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of justification for needing something that is not OOB. > > We have determined that MANY of them are adaptable to some of the newer processes, some customizations are so complex and very clinical in nature, there is no place in the OOB version for them. > > Suggestions? Samples? > > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > claire.sanf...@memorialhermann.org > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
