This is what we want them to fill out before going to the CAB. They are fields that were added to the old HD form and the old CHG form that in the past all they had to do was put in a request with approval from a Director and they could have it added.
With this implementation, there are new rules. No enhancements/customizations unless they can justify the need and get it past the CAB or a System Executive (VP). ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 03, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Customization Approval Process Question ** Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, "Sanford, Claire" <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: > When you have a customer that wants a customization made, do you have a > special requirements document you have them complete? > > I have my gazillion customizations in the 6.0 version of HelpDesk and in > order for them to move to the new ITSM 7.6.4, the users will have to provide > some form of justification for needing something that is not OOB. > > We have determined that MANY of them are adaptable to some of the newer > processes, some customizations are so complex and very clinical in nature, > there is no place in the OOB version for them. > > Suggestions? Samples? > > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
