So I finally heard back from BMC, and their response is (this is a direct quote from them)
"In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change." I have requested an RFE to redesign this functionality ... so that it works. James "It's not a bug, it's a FEATURE" Brockman ------------------------ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________ The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
