I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client.
David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Brockman [jbrock...@qmxs.com] Sent: 10 May 2011 15:20 To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) "In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change." I have requested an RFE to redesign this functionality ... so that it works. James "It's not a bug, it's a FEATURE" Brockman ------------------------ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________ The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
