All,
We have a dilemma with the current multi-tenancy design of ITSM (we're using ITSM 7.5.01). We require multi-tenancy for multiple operating companies to restrict access of IT support staff members from seeing incidents in another operating company. However, by implementing multi-tenancy and un-checking unrestricted company access causes other unwanted side affects due to Assignee Groups (112) permissions, namely the following: 1. Incident Management - Users can NOT see all customer companies in the Customer company drop down list. We need or IT support staff to be able to open an incident for any defined customer companies and not just operating companies they have access permissions to. 2. Problem Management - Vendor Tab - Vendor Name will not list vendor companies unless you have access permissions to the specified vendor company. In a large enterprise scenario with a large centralized service desk it is impractical to keep the CTM:people company permissions updated for IT support staff in the service desk with access to all Customer and Vendor companies. Currently my workaround is to use Data Import tool to update assignee groups (112) to "Public", but this is frustrating too, since now I have to add this to the process whenever adding customer and vendor companies, as well as to the customer and vendor company people. Does any one else have this frustration with multi tenancy and non "unrestricted" people? Does anybody have any suggestions or know if this behavior changes in 7.6.04? Does anyone know of a best practice solution for allowing unrestricted access to Customer and Vendor companies but not operating companies? Thanks in advance. In the mean time I'll open an RFE :-) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
