I'm not sure I fully understand what you are trying to do but I'll give it a
try:
If you are trying to deploy two implementation approvals, the way to do that is
by changing the approval level in the approval mappings themselves, not the
approval processes. The first implementation approval will fire at 0 and the
second will fire at 1, and so on. The approval process will have the same
phases. Because the definition of "Implementation approval" is that this is the
last stage of approval before implementation. You can have as many levels of
approval as you need 0, 1, 2, 3 etc. and the next level will not be invoked
until the previous approval is completed.
--- On Mon, 5/23/11, Andrew C Goodall <ago...@jcpenney.com> wrote:
From: Andrew C Goodall <ago...@jcpenney.com>
Subject: anyone know how to add custom approval phases
To: arslist@ARSLIST.ORG
Date: Monday, May 23, 2011, 11:15 AM
**
All,
ITSM Change Management 7.5.01
My need: Customer wants change request 2 phase approval in “Implementation
Approval”
Begin = Scheduled For Review,
Approved = Scheduled For Approval
Begin = Scheduled For Approval,
Approved = Scheduled
As far as I can see I can only have one phase for approval per
change in status
Does anybody have any suggestions/recommendations to fulfill
this need?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services
| jcpenney . www.jcp.com
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