That actually WORKS? Or does it only work in 7.5? I don't remember ever being able to get past the out of box approval phases in 7.0.3 but I'd really REALLY like to know for my own info.
--- On Tue, 5/24/11, Rick Cook <remedyr...@gmail.com> wrote: From: Rick Cook <remedyr...@gmail.com> Subject: Re: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Tuesday, May 24, 2011, 11:25 AM ** You just create your own phase names by typing them in the field instead of using the menus. Then those phase names are available in the Mappings form. Rick On Tue, May 24, 2011 at 8:21 AM, pritch <pri...@ptd.net> wrote: Hi Andrew, Take a look at the Approval Process Configuration form. The entries in there navigate the approval processes. I've Offlined, added and renamed some of mine as well as adjusted the status flows (approval and rejections). Hopefully you have a dev or test env to play around with this. Once you have the process coniguration done, you'll obviously need to create the approval mappings. If I remember right, the changes to the Phase names came through to the approval mapping form. But I'm having a senior moment here so I don't recall if I had to adjust a menu somewhere. Check out the menu behind the Phase name in the approval mapping form to be sure of where the menu comes from. Hope this gives you a start. On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall <ago...@jcpenney.com> wrote: > Thanks Louise - that's how I originally had it configured. > > But the customer wants to the status of the change request to move from > scheduled to review to scheduled to approval then to scheduled after > each level, and as far as I can see you can't do that, it will stay in > the begin status until all the levels of approval are complete for that > phase. > > > > Regards, > > > > Andrew Goodall > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine > Sent: Tuesday, May 24, 2011 12:33 AM > To: arslist@ARSLIST.ORG > Subject: Re: anyone know how to add custom approval phases > > > > ** > > > I'm not sure I fully understand what you are trying to do but I'll give > it a try: > > If you are trying to deploy two implementation approvals, the way to do > that is by changing the approval level in the approval mappings > themselves, not the approval processes. The first implementation > approval will fire at 0 and the second will fire at 1, and so on. The > approval process will have the same phases. Because the definition of > "Implementation approval" is that this is the last stage of approval > before implementation. You can have as many levels of approval as you > need 0, 1, 2, 3 etc. and the next level will not be invoked until the > previous approval is completed. > > --- On Mon, 5/23/11, Andrew C Goodall <ago...@jcpenney.com> wrote: > > > From: Andrew C Goodall <ago...@jcpenney.com> > Subject: anyone know how to add custom approval phases > To: arslist@ARSLIST.ORG > Date: Monday, May 23, 2011, 11:15 AM > > ** > > All, > > > ITSM Change Management 7.5.01 > > > > My need: Customer wants change request 2 phase approval in > "Implementation Approval" > > > > 1. Begin = Scheduled For Review, Approved = Scheduled For Approval > 2. Begin = Scheduled For Approval, Approved = Scheduled > > > > As far as I can see I can only have one phase for approval per change in > status > > > > Does anybody have any suggestions/recommendations to fulfill this need? > > > > Regards, > > > > Andrew Goodall > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > > > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of > this message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. 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