Thanks Louise - that's how I originally had it configured. But the customer wants to the status of the change request to move from scheduled to review to scheduled to approval then to scheduled after each level, and as far as I can see you can't do that, it will stay in the begin status until all the levels of approval are complete for that phase.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine Sent: Tuesday, May 24, 2011 12:33 AM To: arslist@ARSLIST.ORG Subject: Re: anyone know how to add custom approval phases ** I'm not sure I fully understand what you are trying to do but I'll give it a try: If you are trying to deploy two implementation approvals, the way to do that is by changing the approval level in the approval mappings themselves, not the approval processes. The first implementation approval will fire at 0 and the second will fire at 1, and so on. The approval process will have the same phases. Because the definition of "Implementation approval" is that this is the last stage of approval before implementation. You can have as many levels of approval as you need 0, 1, 2, 3 etc. and the next level will not be invoked until the previous approval is completed. --- On Mon, 5/23/11, Andrew C Goodall <ago...@jcpenney.com> wrote: From: Andrew C Goodall <ago...@jcpenney.com> Subject: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Monday, May 23, 2011, 11:15 AM ** All, ITSM Change Management 7.5.01 My need: Customer wants change request 2 phase approval in "Implementation Approval" 1. Begin = Scheduled For Review, Approved = Scheduled For Approval 2. Begin = Scheduled For Approval, Approved = Scheduled As far as I can see I can only have one phase for approval per change in status Does anybody have any suggestions/recommendations to fulfill this need? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
