Presuming all other users are OK & only this user is affected... Did his browser change (update or revert to different ver)? Did his local java jre change (update or revert to different ver)? Did you clear the local browser cache? Did you clear the local java cache? Did it work before, but suddenly stop working? Did user's profile change in ARS (permissions, roles, etc)? Did you re-cache mid-tier?
That's the obvious troubleshooting I can think of... JDHood On Wed, May 25, 2011 at 8:07 AM, Patel, Fazila <fazila.pa...@siemens.com>wrote: > ** > > I am having a strange problem on one of the User’s PC. When opening the > overview console, it is blank. It does not bring up anything. I have > deleted all arf & arv files from the User’s PC but am still experiencing the > problem. Does anyone know what the problem might be? > > > > Kind Regards, > > > > Fazila Patel > > Remedy Administrator > > > > Siemens IT Solutions and Services (Pty) Ltd > > Infrastructure Operations > > Process Tools > > 126 14th Road > > Erand Gardens > > Midrand > > 1685, South Africa > > Tel :+27 11 545 3554 > > Fax :+27 11 545 4554 > > Cell :+27 82 922 2322 > > Email : fazila.pa...@siemens.com > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
