Thanks to everyone. The problem was Resolved by changing the Users profile on her pc.
Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com<mailto:fazila.pa...@siemens.com> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That's a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook<mailto:remedyr...@gmail.com> Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, "Patel, Fazila" <fazila.pa...@siemens.com<mailto:fazila.pa...@siemens.com>> wrote: > I am having a strange problem on one of the User's PC. When opening the > overview console, it is blank. It does not bring up anything. I have deleted > all arf & arv files from the User's PC but am still experiencing the problem. > Does anyone know what the problem might be? > > Kind Regards, > > Fazila Patel > Remedy Administrator > > Siemens IT Solutions and Services (Pty) Ltd > Infrastructure Operations > Process Tools > 126 14th Road > Erand Gardens > Midrand > 1685, South Africa > Tel :+27 11 545 3554 > Fax :+27 11 545 4554 > Cell :+27 82 922 2322 > Email : > fazila.pa...@siemens.com<mailto:fazila.pa...@siemens.com><mailto:fazila.pa...@siemens.com<mailto:fazila.pa...@siemens.com>> > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
