If you're going to do a customization, and don't mind more effort, you could do a lookup on CTM:People to look for the site of the person to be emailed (I assume you would have their People ID, or at minimum you could match based on email address), which then you can match their location to the SIT:Site form which has a Time Zone field that would help you make that calculation (if you have populated that field.) Then you would have to customize your emails to show this new localized Scheduled Start Date, etc. to be sent instead of the real Scheduled Start Date.
Of course, this doesn't solve everything. You could have people who travel, so their location's time zone will be wrong often. You also have to worry about daylight savings time, as different areas use it at different times, and you'd need to be able to calculate for that if the email is sent before the change would occur. My suggestion may easily fall into the 85/15 percent rule where you solve the problem for 85% of the people, but you'd have to figure out if the 15% that you make it worse for would cause too much impact to the business. Personally I like Andrew's suggestion, and if necessary you can tell the users that it is a temporary fix while you figure out all the rules that you would have to build into workflow to do a suggestion like mine. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
