Thank you very much for the info! I am thinking the User Central File is not worth running the upgrade again. I decided this morning to create a new sandbox using the Preconfigured Stack Installer and run a Migrator difference report to see what may have fallen out of the upgrade. Sounds like it will be useful for obtaining the AR System User Central File definition as well :) (versus digging through the archived installer def files).
Jason On Thu, May 26, 2011 at 12:59 PM, Rodriguez, Rafael J x23718 < rafael.rodrig...@broadridge.com> wrote: > ** > > Jason we had the same issue. If you enable SQL log during the install you > will see that the culprit is the AR System User Central File form. The is a > bug in 7.6.4 installer that tries to create an index on this form and if you > have data in the form you will get this error. > > > > BMC recommended that we export the data, delete it and rerun the upgrade or > re-import the form. Once it completes successfully remove the index from > this form and bring back the data. > > > > Rafael > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, May 26, 2011 3:27 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 > > > > ** Turns out that we have two different BMC Remedy Action Request System > Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title > but the one with this tidbit about the arsystem.tag file has a document > number 184374 and the shorter one without is document 180022. > > > That still leaves the entry violates a unique index and creation of an > application form failed errors (ARERR 382 and ARERR 4550 respectively). > Anybody have any ideas? > > Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a > unique index that has been defined for this form (ARERR 382) > Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. > (ARERR 4550) > > Jason > > On Wed, May 25, 2011 at 4:12 PM, Jason Miller <jason.mil...@gmail.com> > wrote: > > Nice! > > I am not finding it in the release notes (SP1 tech bulletin, etc). Do you > know if I have two different errors, one of which can be ignored, or they > are related an both can be ignored. > > Thank you! > > > > On Wed, May 25, 2011 at 3:54 PM, strauss <stra...@unt.edu> wrote: > > ** > > Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system > bitches and whines about during the ARS and Atrium installs; I have been > told that it is an ignorable error by support. > > > > “Workaround: You can ignore these messages. This is documented in the > release notes for AR Server 7.6.04 version.” > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Wednesday, May 25, 2011 5:35 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 > > > > ** Has anybody seen these errors in the arerror.log when installing or > upgrading to ARS 7.6.04? > > > > Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. > (ARNOTE 452) > Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR > System\Licenses\<servername>\arsystem.tag > Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a > unique index that has been defined for this form (ARERR 382) > Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. > (ARERR 4550) > > We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. > Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. > > Thanks, > Jason > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > This message and any attachments are intended only for the use of the > addressee and > may contain information that is privileged and confidential. If the reader of > the > message is not the intended recipient or an authorized representative of the > intended recipient, you are hereby notified that any dissemination of this > communication is strictly prohibited. If you have received this communication > in > error, please notify us immediately by e-mail and delete the message and any > attachments from your system. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
