All,
FYI - for ITSM users We had an issue last week in which a service desk associate created a proposed people record for a vendor and entered a zero as the persons email address. Upon creating the incident with the new person as the customer the BMC workflow treated "zero" in the email field as meaning I need to email EVERYBODY that has a people record!!!! For use that is over 300,000 records! Needless to say our executives were not very happy about this, we had opened a CRITCAL issue with BMC on this because it was not as simple as deleting all the relevant records from "AR System Email Messages" form since the NTE functionality was shipping 100 records or so every few minutes to be processed by the email engine in "AR System Email Messages". We needed to STOP the messages from getting processed by NTE, but BMC support did not have a remedy (HA - pardon the pun), they said we just had to let them process - RIDICULUOUS! Furthermore we found out through this issue that this is an "AS DESIGNED" feature - RIDICULULOUS! So be warned if you don't want your service desk to accidently email everyone in the company add an active link to validate the value in the email field when creating a people record. It is breath taking to me why BMC would think this is a good "AS DESIGNED" feature. I can understand needing that capability for use in workflow - but for goodness sake only allow it on a back end hidden field e.g. a z_ field, and NOT a forward facing field editable by users. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
