There's a locale setting directly on the SRD itself. Is there any user that can actually see the request or is this affecting all users (including admin).
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J Sent: Sunday, June 12, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - SRM Services not getting displayed ! ** Please find the required details below. BMC ARS - 7.5.00 Patch 007 ITSM - 7.6.00 patch 002 SRM - 7.6.00 patch 002 No, it's a single tendency and no entitlement enabled. How to identify the locale if added, and how to remove if it exists ? Thanks & Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Sunday, June 12, 2011 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - SRM Services not getting displayed ! ** What version of SRM are you on? Do you have multi-tenancy enabled? Do you have entitlement enabled? Have you set entitlement groups? Please give us your environment specs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J Sent: Sunday, June 12, 2011 3:56 AM To: arslist@ARSLIST.ORG Subject: Urgent - SRM Services not getting displayed ! Importance: High ** Dear Team, We are getting "There are no services matching your search criteria" in the Request entry after selecting the navigational category. Steps followed: In Request Entry - selected Category 1 ( for example say Incident Request) Selected sub category 2 and category 3 on the same list (Say - Personal computer (tier 2) - Keyboard issue(tier 3 )) on selecting this the above mentioned issue is faced for all navigational categories. Have created new navigational categories and new service mapped to it. Still got the same error msg. Please help me out in getting the services displayed to make it available to request the same as expected in SRM module. Please treat this as very urgent. 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