Some interesting questions, Mike! Here's my opinion as a past contractor:
First, I would work with your support to determine if this is a standard behavior or environment related. Personally, I have not seen this either, which makes me think that it might be an issue on your system, in particular the database. Being more informed than your customer is one of the things we're paid for, and it also gives you a path of action to communicate to the customer. Second, if it is a standard behavior I would lean more towards bug than RFE - If you ask to delete a file, it should be removed, not just hidden. Third, regarding the customer's comment, I recommend not engaging in a critique of the system. Once you know one way or the other, you can respond more intelligently. If it was a conscious decision on BMC's part that caused this, then I would explain this to the customer and let them know that the beauty of the system is that they can make a different decision and you can implement it for them. If it is a bug, as seems more likely, than you can explain what happened and how it will be fixed. My more than two cents, for what it’s worth. . . :^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Conroy Sent: Tuesday, July 05, 2011 11:36 PM To: arslist@ARSLIST.ORG Subject: Prompt when updating/replacing an attachement So, here's a question. Why, when you delete an attachment from an attachment pool, there is no warning but if you right-click one, click Add and select a file, a warning dialog is displayed that says "Would you like to replace file1.txt with file2.txt?" A customer raised it with a Project Manager and the Project Manager said to me "The customer believes that this is completely illogical and therefore doesn’t believe that this is Remedy out of the box behavior". To be honest, I had never noticed it before and I've been working with Remedy for a long time. Anybody else pondered about/noticed this behavior? Is it a defect? Should an RFE be raised? Should I agree with the customer but tell him illogical it may be but that's just the way it is? Mike Conroy Solution Architect Planwell _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"