Mike, I have seen the behavior you describe, and it is OOB to the best of my knowledge. I don't know precisely what BMC was thinking when they designed attachment pools to work this way, but it seems to me that adding and removing attachments is a very common action, but choosing to replace one attachment with another is far less common, and thus prone to error.
Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Conroy Sent: Tuesday, July 05, 2011 11:36 PM To: arslist@ARSLIST.ORG Subject: Prompt when updating/replacing an attachement So, here's a question. Why, when you delete an attachment from an attachment pool, there is no warning but if you right-click one, click Add and select a file, a warning dialog is displayed that says "Would you like to replace file1.txt with file2.txt?" A customer raised it with a Project Manager and the Project Manager said to me "The customer believes that this is completely illogical and therefore doesn’t believe that this is Remedy out of the box behavior". To be honest, I had never noticed it before and I've been working with Remedy for a long time. Anybody else pondered about/noticed this behavior? Is it a defect? Should an RFE be raised? Should I agree with the customer but tell him illogical it may be but that's just the way it is? Mike Conroy Solution Architect Planwell _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
