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From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 13 July 2011 16:37 To: arslist@ARSLIST.ORG Subject: Re: ITSM ERD ** You might be lucky to have it look this simple: http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI/AAAAAAAAAzc/b0dy8ZmgB6M/s1 600/Gephi%2BNetwork%2BDiagram.png http://scienceresearchprojects.com/images/control_theory_complex_networks_so cial_network.gif Axton Grams On Wed, Jul 13, 2011 at 9:52 AM, Rick Cook <remedyr...@gmail.com> wrote: ** There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his dog. Rick On Wed, Jul 13, 2011 at 7:35 AM, Axton <axton.gr...@gmail.com> wrote: ** Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data [a join to a join to a join to a join....], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support <supp...@arsmarts.com> wrote: ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, ..... You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, .... Best regards. Kaïs On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
