I'd be very interested in knowing if you are able to fix this. I haven't tried modifying any of the ITSM 7.6.4 reports yet, but if it's not something you can export and edit in the same way you could Crystal, you may end up building custom reports for everything, which would be a huge pain. I'm currently managing a project to upgrade to 7.6.4 from 7.0.3 and the ability to print from the web is something that has been a big selling point to help my users want to get through the pain of moving to a new system.
Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, July 14, 2011 11:46 PM To: arslist@ARSLIST.ORG Subject: Re: Print button not working on Midtier They tried to get us to go metric, decades ago; no one here cared, except for the military; we learned to blow stuff up by either the mile or the kilometer, depending upon which maps we got. The reports have the paper size embedded in them, and try to send that to your default printer; Remedy Corp originally shipped crystal reports defined for 8 1/2 x 11, but they gradually started slipping in A sizes, then releasing replacement reports with standard letter size when we complained. In one version (4 or 5.5?) I think I had to export all of the canned reports and manually change them, then re-import them; guess I'll have to try that again. You would _think_ that when you pick your language default during installation (en_US here) that they could import reports with the correct paper size, but I guess that's too hard. One more way to irritate your IT support staff so that they want you to switch products... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart Sent: Thursday, July 14, 2011 7:11 PM To: arslist@ARSLIST.ORG Subject: Re: Print button not working on Midtier Well given that the rest of the world uses A paper sizes and the US is almost alone in still using imperial sizes I suggest that something needs to change in the US (despite your size). Beside isn't the page dimensions set by the printer? Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, 14 July 2011 11:40 To: arslist@ARSLIST.ORG Subject: Re: Print button not working on Midtier I'm sure it is (popular overseas); all it does here is jam print queues and halt printing for everyone else, making it very UN-popular. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, July 13, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Print button not working on Midtier Chris, I can confirm A4 is very popular in the UK :-) And A2 is huge... paper one only finds in an industrial printing centre. John ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
