Does Prod have multiple assign groups (or some other setting different than 
dev)?  Compare the ar.conf files.

For arreload, is the Admin account local (password stored local in Remedy) on 
the prod server?  

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, July 20, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Computed Group problem

I've got a weird problem, but first, the basics!
 
SunOS 5.10   
Oracle 10.x   
ARS 6.3 Patch 16
 
I've got a series of Notification groups that are all named "VIS-######".  I 
then have a computed group (type change) named "VIS".  The computed group 
definition consists of all of the notification groups on an OR basis i.e. 
"VIS-AudioVisual" OR "VIS-VideoShoot" OR.....
 
I have this group set up in the same method on my development box and it works 
fine.
 
On my production server, the computed group is not identifying any of the 
individuals that are a member of any of it's component groups.
 
I thought it might be a problem with the cache, but I have been unable to run 
arreload to fix the issue (I keep getting ARERR 329 even though I'm using an 
admin account and pw).
 
Any thoughts?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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