Warren, Maybe not applicable, but if you're in a deployable application: I recently had a brief issue where some new computed groups didn't work, but it was because I overlooked specifying the groups on the Roles records. In that case, the computed groups displayed on the members' user records, but didn't work.
David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, July 20, 2011 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Computed Group problem ** The settings are generally similar. We use Computed groups already without issue on both servers. As to ARReload, I've tried using both my own account (with admin privs) and demo. Both have hardcoded passwords in the user form. On Wed, Jul 20, 2011 at 2:46 PM, Grooms, Frederick W <frederick.w.gro...@xo.com<mailto:frederick.w.gro...@xo.com>> wrote: Does Prod have multiple assign groups (or some other setting different than dev)? Compare the ar.conf files. For arreload, is the Admin account local (password stored local in Remedy) on the prod server? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren R. Baltimore II Sent: Wednesday, July 20, 2011 1:23 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Computed Group problem I've got a weird problem, but first, the basics! SunOS 5.10 Oracle 10.x ARS 6.3 Patch 16 I've got a series of Notification groups that are all named "VIS-######". I then have a computed group (type change) named "VIS". The computed group definition consists of all of the notification groups on an OR basis i.e. "VIS-AudioVisual" OR "VIS-VideoShoot" OR..... I have this group set up in the same method on my development box and it works fine. On my production server, the computed group is not identifying any of the individuals that are a member of any of it's component groups. I thought it might be a problem with the cache, but I have been unable to run arreload to fix the issue (I keep getting ARERR 329 even though I'm using an admin account and pw). Any thoughts? -- Warren R. Baltimore II Remedy Developer 410-533-5367<tel:410-533-5367> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
