Thanks David, I did have them associated with the roles. But they wouldn't associate. I ended up having to create a "real" group then associating that with the Roles and directly with each user (which is what I wanted to avoid). I had hoped that the access cache would eventually pick it up, but no luck.... I can't even get arreload or arrcache to work. I tried BMC support, but that is turning out to be a bit of a dead end (I had to explain to them that the access cache applied in all cases, not just the midtier....sigh....)
On Thu, Jul 21, 2011 at 11:00 AM, David Durling <durl...@uga.edu> wrote: > ** > > Warren,**** > > ** ** > > Maybe not applicable, but if you’re in a deployable application: I > recently had a brief issue where some new computed groups didn’t work, but > it was because I overlooked specifying the groups on the Roles records. In > that case, the computed groups displayed on the members’ user records, but > didn’t work. **** > > ** ** > > David Durling**** > > University of Georgia**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Wednesday, July 20, 2011 3:06 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Computed Group problem**** > > ** ** > > ** The settings are *generally* similar. We use Computed groups already > without issue on both servers. As to ARReload, I've tried using both my own > account (with admin privs) and demo. Both have hardcoded passwords in the > user form.**** > > On Wed, Jul 20, 2011 at 2:46 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote:**** > > Does Prod have multiple assign groups (or some other setting different than > dev)? Compare the ar.conf files. > > For arreload, is the Admin account local (password stored local in Remedy) > on the prod server?**** > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Wednesday, July 20, 2011 1:23 PM > To: arslist@ARSLIST.ORG > Subject: Computed Group problem > > I've got a weird problem, but first, the basics! > > SunOS 5.10 > Oracle 10.x > ARS 6.3 Patch 16 > > I've got a series of Notification groups that are all named "VIS-######". > I then have a computed group (type change) named "VIS". The computed group > definition consists of all of the notification groups on an OR basis i.e. > "VIS-AudioVisual" OR "VIS-VideoShoot" OR..... > > I have this group set up in the same method on my development box and it > works fine. > > On my production server, the computed group is not identifying any of the > individuals that are a member of any of it's component groups. > > I thought it might be a problem with the cache, but I have been unable to > run arreload to fix the issue (I keep getting ARERR 329 even though I'm > using an admin account and pw). > > Any thoughts? > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367**** > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"**** > > ** ** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
