Hi Sam
try opening a console and navigating to the installation folder of the
data import tool (%programFiles%\BMC Software\ARSystem\dataimporttool)
and then running dataimport.bat
You should get a usage "screen" - if you don't, you should get an error
indicating what is wrong... if it doesn't help, paste your findings to
the list, and we might get some mre to go on ;-)
regards Jonas
Den 19-08-2011 17:43, Sam Cerrato skrev:
When I try to launch (open) the data import tool, I get a splash page (BMC
Remedy Action Request System Version 7.6) for about 2 seconds and then it
disappears. No error message, no login screen. It just doesn't load.
I'm running it on my laptop which is Windows XP, Intel i5 CPU with 4 GB RAM and
250 GB of storage. I've ensured I'm running the latest version of Java and I
also uninstalled and reinstalled Remedy on the laptop but still can't get the
data tool to launch. User and Developer Studio open just fine.
Any suggestions?
Thanks,
Sam
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